We do not post referral paperwork to patients. You will be required to collect this or make arrangements for somebody with your consent to do so.
If the GP has referred you to another service, please contact the surgery 3-5 days after your appointment to see if the referral paperwork is ready for you to collect.
OUR RECEPTIONISTS HAVE ALL RECEIVED RECENT TRAINING AND ARE NOW ABLE TO CARE NAVIGATE.
CARE NAVIGATION ENSURES THAT PATIENTS ARE SEEN AND TREATED BY THE CORRECT PROFESSIONAL. THIS MAY NOT ALWAYS BE A GP, IT COULD BE A NURSE OR HEALTHCARE ASSISTANT. IT MAY BE THAT ADVICE IS GIVEN TO SPEAK TO A PHARMACIST OR AN ALTERNATIVE CARE PROVIDER.
TO ENSURE SUCCESSFUL CARE NAVIGATION, OUR RECEPTIONISTS HAVE BEEN TRAINED TO ENQUIRE THE REASON FOR THE APPOINTMENT REQUEST. THIS WILL ALSO ENSURE THAT THE CORRECT LENGTH OF APPOINTMENT IS ALLOCATED WITH THE MOST SUITABLE PERSON.