Prescriptions
Ordering repeat prescriptions
You can order your repeat medicines in these ways:
1. NHS App
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Open the NHS App
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Tap prescriptions on the main menu
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Request a repeat prescription
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Choose your required medications
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Verify your nominate pharmacy
- Submit your request
2. At the Surgery
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Put your repeat slip into the blue prescription box at either surgery.
3. Through Your Chemist
- Some local chemists can order and collect your medicines for you.
- Speak to your chosen chemist to set this up.
4. By Email
When Will It Be Ready?
- If we get your request before 10:30am (Mon–Fri), it will be ready after 2 working days.
- We cannot take repeat requests on the phone.
Some Medicines Cannot Be Repeated
- Some medicines (for example, strong painkillers) may not be available on repeat.
- You may be asked to book a GP appointment to talk about these medicines.
If Someone Else Collects For You
- You must fill in a consent form to tell us who is allowed to collect for you.
- You can choose more than one person.
- Your choices stay on your record until you tell us to change them.
HRT - PPC
If you are on HRT and pay for prescriptions, click on the following links for information on how to save money:
https://www.gov.uk/get-a-ppc/hrt-ppc
Electronic Prescriptions
What is an Electronic Prescription?
Most prescriptions are now sent and signed electronically.
This means you don’t usually need a paper prescription.
Your Two Choices
1. Choose One Pharmacy
- You pick a pharmacy you want to use every time.
- Your prescription is sent straight to that pharmacy.
- You collect your medicine there.
- You do not need a paper prescription.
2. Choose a Pharmacy Each Time
- If you prefer, you can choose a different pharmacy each time.
- You will get a paper copy with a barcode.
- The pharmacy scans the barcode to get your prescription.
Paper Prescriptions
Paper prescriptions are still available in special situations, but most prescriptions are electronic.
Why Choose One Pharmacy?
If you get regular medicines, choosing one pharmacy can save you time.
Your repeat prescriptions will be sent there automatically.
You will order your medicines the same way as usual, but you won’t need to collect a paper prescription from the GP.
Changing Your Pharmacy
You can change or cancel your chosen pharmacy at any time.
Speak to your GP or pharmacist before ordering your next prescription.
Give time for the change to update.
If You Are Unhappy
You should be told about electronic prescriptions before your pharmacy choice is recorded.
If you are unhappy, you can complain to:
- The pharmacy
- Your GP practice
- Your local NHS clinical commissioning group (CCG)
Who Can See My Prescription?
Electronic prescriptions are safe, secure and private.
Only NHS staff who need to process your medicines can see them.
